The Learning and Perfomance Institute: clear evidence that the skills transferred during the UpScale deployment are being refreshed and experienced in practice
Green Grade's automated content delivery platform, UpScale, which was used for a safety programme in Bangladesh, triggered positive behavioral changes among workers. According to a new evaluation and monitoring report by the Learning and Performance Institute (LPI), published on 1 November 2016, 'behaviour change has been achieved in terms of health and safety awareness... UpScale deployment produced a risk avoidance benefit. [There] is clear evidence of skills gain, and that the skills transferred during the UpScale deployment are being refreshed and experienced in practice'.
UpScale was developed through an R&D grant awarded by the UK government's Department for International Development, and trained illiterate and semi-skilled workers on safety requirements. It uses accelerated learning techniques – that compress messages through instructional animation clips and verify knowledge transfer with audience response technology. No internet is required, factory downtime is minimal, and the video clips are narrated in the local language to account for literacy issues.
The training programme tackled the relatively mundane subject matter of work safety through a storyline of engaging characters and the dangers they face in their workplace. The product retains ease of use suitable for participants with limited or no learning or literacy skills, offering an immediate on-screen feedback that confirms the level of knowledge transfer. The results were astonishing: with a teaching output of 500 participants per session, the UpScale programme trained about 5000 people in 10 working days, with a verified participation rate of 96% and a 121% knowledge retention score after 6 months (as confirmed by the Learning and Performance Institute, here).
According to the report, 'For each of the three subject areas (fire, electrical, structural), UpScale developed two types of capability – awareness (the ability to identify a potential problem) and reaction (the ability to take avoiding action in order to minimise the risk). Drilling down further into the retention data, we can see that skills development/retention was higher in the area of reaction and that highlights that there is a significant benefit'.
While UpScale was predominately developed to train production workers, the LPI report has noted that it may well have a much broader appeal: 'Upscale is a content agnostic infrastructure that could be applied to a vast array of different content – both compliance and performance related'.